Always bear in mind that your own resolution to succeed is more important than any other one thing.
- Abraham Lincoln
Case Studies
Client – John Youngs Insurance Services
Nature of Business – Domestic rectification work on Norwich Union insurance claims for policy holders
Key training objective – To enable staff to provide higher quality interactions between themselves and customers and so raise the levels of customer service provided
John Youngs Insurance Services Manager Comments:
“Inspire’s approach initially was to carry out research with us to get a detailed view of our requirements and our business. They then created a bespoke training package for us which enabled a true partnership to be formed as we both shared specific objectives.
Inspire delivered a number of development workshops to our staff and immediately utilised a style that engaged and optimised the learning of our people. For us, their style was friendly, humourous and strong in maintaining focus on the objectives of the training.
“Since Inspire have been working with us there have been visible results in our higher levels of service delivery and customer satisfaction.Our staff approach customers much more positively, have a greater willingness to help and use a broader range of skills to deliver service excellence.”
Client – Delia’s Canary Catering/Norwich City Football Club
Nature of Business – Catering and Event Management
Key training objective – To enable the management team to more effectively manage the hectic Christmas and New Year event schedule by better emotional self-management and management of others
Steve Smith – (Catering Operations Manager) Comments:
“We have a very dedicated team of people at Delia’s Canary Catering that work hard throughout the year. Our Christmas and New Year event schedule is traditionally so busy that it can be very stressful for our people. Inspire really understands our challenges and recently delivered some ‘Peak Performance Mind’ workshops for some of our staff that have people and event responsibilities as part of their job roles. These were very effective in enabling me and some of our managers and supervisors to organise and manage our teams through our very hectic festive event season.
The help we had from Inspire has positively contributed to our customer feedback for this period which is the best it’s ever been.”
Delia’s Canary Catering continues to work with Inspire to positively develop its people
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